The American Customer Satisfaction Index (ACSI) recently released a 2014 Press Release revealing website customer satisfaction across 200 companies within 33 industries.
Over 25,000 respondents provided insight on their satisfaction as it relates to the website experience for several companies.
The results may surprise you when it comes to social media: this is one area that did not do so well this year:
If you liked this, you should sign up for the LinkedIn Marketing & Advertising Tips from Franchise-Info newsletter.
Or, for more information on the Franchise-Info Business Directory, call Joe at 1-443-502-2636 or email Joe direct [email protected]
So you could have a website satisfaction score that is quite different than you customer satisfaction rank?