These people wanted to respond and offer help to the person complaining.
Which makes sense as long you aren't dealing with someone who simply likes to complain....
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How did you vote?
Here are the people that would respond by getting more positive reviews. Presumably to try to bury the bad reviews.
Can see the attraction to this strategy.
How did you vote?
Here are the people that would ignore bad reviews -- presumably because some complaints aren't worth replying to.
Some validity to this idea.
The poll question was suggested by the Pew Research Center's Online Shopping and E-Commerce survey in December 2016.
Our poll was open for a week, with 55 responses.
1. Here are the results of the full poll.
2. How to Respond and Offer Help.
Here is how Google My Business explains how to reply to a negative review.
3. Who Answered What: (To see how others voted click on the links below the poll.)
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